Introduction
At Not So Commons (NSC) (https://notsocommons.com/), we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read this Exchange Policy carefully to understand your options regarding returns and refunds. As of now we do not offer return/refund services.
Eligibility Criteria For Exchange/Replacement
We offer exchange on eligible items within 48 hours of the delivered date. To be eligible for a exchange, your item must be unused, and in the same condition that you received it, and in its original packaging. Additionally, the product should have its original strip or tag intact.
When we can accept your Exchange/Replacement request
If a product that you received is different from the pictures/presentation on the website ;
Example –
- Different Color
- Different Size
- Different Pattern/Design
- Ripped/Torn
- Damaged/broken
Exceptions to Exchange/Replacement
Please note that if the strip or tag is broken, there will be no Exchange accepted. Additionally, if the product has been worn, washed, or altered in any way, and if the strip or tag is broken, we will not offer the replacement/exchange of the same product. However, if the same product is not available, we reserve the right to deny replacement/exchange.
Process for Exchange/Replacement
To request an Exchange/Replacement please contact our customer service team at care@notsocommons.com with your order details and reason for a return or refund. Once your request is approved, we will provide you with further instructions on how to Replace the said item.
Refund/Return policy
As of now we do not offer return/refund services.
Shipping
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Exchange/Replacement Policy, please contact us at care@notsocommons.com.
Effective Date
This Refund and Returns Policy is effective as of April 7, 2024.